Triage

Why a term list and not a model. Each category owns a list of words and a weight, and the interface highlights the ones it found in the citizen’s own sentence. The term list is the point. An office can argue with a term list: add “jetting”, move “overflow” to drainage, drop a word that keeps misfiring. An office that cannot argue with a system stops using it by March. A larger model behind this changes the accuracy; it must not change the rule that every decision arrives with its evidence attached.

The Odia in this demonstration has not been proofread. It is here to show the shape of the thing: the script rendering properly, the classifier reading Odia terms, the reply drafted back in Odia. It must be read by a native speaker before this is put in front of anybody. Clumsy Odia in front of an Odisha officer is worse than English only.