Buying, ownership & procurement

You do. Source code, database schema, data and applicable system credentials are handed over on completion and settlement. There is no escrow arrangement to negotiate because there is nothing being withheld.

Nothing stops. You hold the code and the credentials, the technology is mainstream, and the handbook is written so a competent third party can operate the system without us. We would rather be kept because the work is good than because the work stands up.

No. The build is done in-house. If we ever needed a specialist for something outside our competence, we would tell you before engaging them, and they would be bound by the same confidentiality terms.

Yes. Apps are published to the Play Store and App Store under your organisation’s developer account, so the listing, the reviews and the ownership are yours. We can help you open those accounts if you do not have them.

Four things are worth separating, because they behave differently:

Implementation — a one-time cost, fixed in the proposal.
Licence — there is none. No per-user, per-seat or per-transaction licence fee, ever.
Maintenance and support — included for the period stated in the proposal, inside the implementation figure. Beyond that period it is quoted separately and agreed before it starts.
Third-party running costs — hosting, domain, SSL and notification delivery are borne by us for the covered period. Payment gateway charges are set by the gateway and are between you and them.

So "no licence fee" is precise, and it is not the same as "no ongoing cost of any kind". Anything recurring is named in the proposal before you sign it.

Quoted amounts are exclusive of GST. GST is added at the prevailing rate at the time of billing and shown separately on the invoice, against our GSTIN. SAC classification is confirmed by your tax adviser before the first invoice — we implement what is confirmed in writing and do not assert a rate as fact.

Against milestones, written into the proposal before work starts. Typically the larger share on completion of the interface and data work, the balance on completion of payment integration and training against your acceptance. Invoices are payable within fifteen days. TDS, where applicable, is adjusted on issue of the certificate.

Never. The licensed payment gateway settles directly into the account you designate. Odvaya is not the merchant of record and is not in the path of the funds. Our software reads the settlement and reconciles it; it cannot touch it.

On servers in an Indian region. No application data leaves the country. Backups stay in the same region. If your department requires hosting on its own infrastructure or a state data centre, we deploy there instead — the software does not care.

Our own team, directly. There is no support desk to route through and no ticket queue behind an SLA you cannot see. The escalation matrix in the proposal names who to call and the response time we commit to.

It stays. Where a statute or a departmental instruction requires a physical register, the software runs alongside it and can print the entries in the prescribed format. We do not ask an office to break a rule to use our software.

Citizen-facing screens, receipts and notifications are delivered in English and Odia. Screens are built to work on a mid-range Android phone on a slow connection, with readable type and large touch targets, because that is what the public actually uses.

Yes. We can supply a technical specification, scope of work and bill of quantities in the format your procurement cell needs, and respond to an RFP or quotation call. We can also help you write the specification before it is floated — and if that means the tender is open to others, that is how it should be.

Written acceptance, a nominated officer to answer process questions, approved tariff or fee structure, the domain authority if a public portal is in scope, and the payment gateway documentation where collection is involved. Approval of the gateway account is granted by the aggregator and is a third-party dependency.